Vema 24 Privacy Policy

Welcome to Vema 24, registered under ©2025 Vema Investment (Pty) Ltd (Registration No: 2019/323769/07), and authorised as a Registered Credit Provider (NCRCP14391).

We respect your right to privacy. This Privacy Policy explains, in clear terms, what information we collect, how we use it, how we protect it, and what your rights are under the Protection of Personal Information Act (POPIA) and other South African laws.

By joining Vema 24, applying for our services, or sharing your personal details with us, you agree to the terms below.

1. Consent

By using Vema 24's services or submitting your personal details, you give us your voluntary, specific and informed consent to collect, process and share your personal information as described in this policy.

You can withdraw your consent at any time. Please note, this may affect our ability to provide certain services to you.

2. What Personal Information We Collect

We collect personal information directly from you, or from trusted third parties such as credit bureaus (where required by law). This may include:

• Full name, ID or passport number, and date of birth
• Contact details (address, phone number, email)
• Financial details (bank account number, income, payment records)
• Employment and affordability information
• Beneficiary information (for funeral and savings benefits)
• Records of your communication with Vema 24

3. How We Use Your Personal Information

Your information is used for the following purposes:

• Verifying your identity
• Processing applications, payments, savings, and claims
• Complying with the National Credit Act and other laws
• Assessing affordability and managing financial risk
• Keeping accurate member and client records
• Communicating with you about benefits, payments, and updates
• Preventing fraud, money laundering, and unlawful activities
• Sending you relevant product or service information (with your consent)

4. Direct Marketing

By becoming a member of Vema 24, you agree to receive updates and promotional information about our services via SMS, WhatsApp, email, or phone.

You may unsubscribe at any time and we will stop sending you marketing content.

5. How We Protect Your Information

We take privacy and security seriously. Your information is protected using:

• Encrypted databases and secure servers
• Strict access controls (only authorised staff may view your data)
• SSL technology for safe online transactions
• Firewalls and monitoring systems to prevent unauthorised access
• Regular security checks and compliance testing

6. Sharing of Information

We only share your personal information when necessary, such as with:

• Banks and payment processors
• Credit bureaus and regulatory bodies
• Insurers and funeral service providers (where applicable)
• Legal or compliance authorities (if required by law)

All third parties are legally bound to protect your data and use it only for the purpose required.

7. Your Rights

As a member, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update any incorrect details
• Withdraw your consent for direct marketing
• Request that we delete or restrict the use of your information (where the law allows)
• Lodge a complaint with us if you believe your privacy rights are not respected

8. Retention of Information

We only keep your personal information for as long as is necessary to:

• Provide you with services
• Meet our legal, accounting, and regulatory obligations
• Resolve disputes

Once this period expires, your information will be safely destroyed or de-identified.

9. Children's Information

If you provide details of a child (for example, as a beneficiary under a funeral or savings benefit), we will only process that information with the consent of a parent or legal guardian, in line with POPIA.

10. Cookies & Online Information

When you visit our website, we may collect anonymous information such as your IP address, device type, and browsing activity. We use cookies to improve your online experience, analyse website usage, and offer personalised services. You can disable cookies in your browser, but this may affect site functionality.

11. International Data Transfers

If your personal information is stored or processed outside South Africa (for example, on secure cloud servers), Vema 24 will ensure that the same level of legal protection applies as required by POPIA.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our official platforms.

13. Contact Us